Frequently asked questions
Here you can find the most asked questions from our customers
In all 3xwilhelmsens Vans you can pay with Cash or Mobile pay.
You can also choose to pay online when your order is completed.
Companies with a Danish Vat number can choose to get an invoice. This will be sent via Email the day after the order is completed .
If the order is outside the danish borders you can pay in Euro for your trip. We also accept online payment.
If you need to transport goods outside Europe we require cash up front .
You can read all the other Frequently asked questions our customers usually asks here
When you order a transport via 3xWilhelmsen.dk we will provide you with a date and time for pickup and for delivery . We work in time intervals within 2 hours .
½hours before your goods arrive we will sent you a automated text message . After this you can track your driver and see the van down to street level . We will also provide you with an eta for arrival .
When we have picked up / delivered your goods our system will send you another text, where you can rate your driver.
These reviews are used internally, so we can constantly follow our service goals.
Yes everything we transport is fully insured so you can have piece of mind
Every transport is insured up to 15.000 danish kroner. If you wish to get the extended insurance , you can order that when you book your trip .
You can read more about what our insurance covers here.